[Startup Issue] Friend's Game Crashes after Loading Assets and Black Window

Description

I have a friend trying to play the game but it keeps crashing. It goes through all the steps for loading up but then it reaches a black screen and just crashes after about 25 seconds. He has installed it and played it before on the same system but it won’t work now. We tried reinstalling the game and running sectorsedge.exe itself, but neither way worked.

Suggested priority

Medium

Server & Time

He couldn’t get in the game, so no server.

Steps to reproduce

  1. Download Sectors Edge on Steam
  2. Click Play on Sectors Edge
    (No idea what happened here)

Log file(s)

6-17-2021-449PM.txt (2.3 KB)
gamelauncher.log (1.4 KB)
loader.log (1.6 KB)

1 Like

Hey thanks for reporting this, the error in this log file is that the game is failing to initialise with Steam. Can you please ask him if he accepts or denies the admin prompt that appears when first running the game?

Sometimes Steam fails to initialise if there is still an instance of Sector’s Edge running in the background that didn’t close properly. Can you ask him to check if there are any sectorsedge.exe processes in the Details tab in Task Manager?

Can do. Thanks for the help and sorry for the late response.

1 Like